Ethernet Connection
Pass:
 Indicates that the Ethernet interface from your computer is connected to the LAN port of your DSL Router. A flashing or solid green LAN LED on the router also signifies that an Ethernet connection is present and that this test is successful.
Fail:
 Indicates that the DSL Router does not detect the Ethernet interface on your computer.

If the test fails, follow the troubleshooting procedures listed below and rerun the diagnostics tests by clicking on the Rerun Diagnostic Tests button at the bottom of this page. If all the tests pass, close and restart your Web browser to access the Internet.

Troubleshooting:

  1. If you are not able to access this page, verify that the Ethernet cable from your computer or your hub is connected to the LAN port on DSL Router. Reseat the cable by unplugging both ends and reconnecting them to their respective ports.

  2. Turn off the DSL Router, wait 10 seconds and turn it back ON.

  3. Make sure you are using the Ethernet cable supplied with your DSL Router

  4. With the router on, press the reset button on the DSL Router for at least five seconds and release it. This resets the DSL Router to its default settings. Wait for the DSL Router to initialize, then close and restart your Web browser. To reconfigure the router, type your DSL Account username and password.

Contact ISP Technical Support if you have tried all of the above and still are experiencing a fail condition.